Mosbet Privacy Policy – Your Data, Our Responsibility

1. Introduction

Mosbet is one of Bangladesh's most trusted online gaming and betting platforms. We believe that protecting your personal data is a fundamental right, and this Privacy Policy explains how mosbet handles your data.

This Privacy Policy applies to the mosbet website (mosbet.bar), mobile app, and all related services. By using any mosbet service, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

We may update this Privacy Policy from time to time. For significant changes, you will be notified by email or via an in-platform notification. The date of the latest update is always shown at the top of this page.

2. What Information We Collect

Mosbet collects your information through various methods. Below is a detailed breakdown of the types and sources of data collected:

In addition to the above, when you contact our customer support, we also retain records of your conversations and the details of any complaints. This helps us improve the quality of our service.

3. How We Use Your Information

Mosbet uses the collected data for the following purposes:

• Account Management: Your data is used to create, verify, and secure your account, including login security and identity verification.
• Service Delivery: Your financial and identity information is required to provide uninterrupted deposit, withdrawal, betting, and gaming services.
• KYC & Compliance: Identity verification is required to comply with international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations.
• Customer Support: Your data is used to properly address your complaints and queries and to resolve any issues you raise.
• Personalized Experience: Your preferences and play patterns are analysed to present you with relevant offers and promotions.
• Technical Improvements: We analyze usage patterns to improve our platform's performance and enhance the overall user experience.
• Responsible Gaming: Your gaming behaviour is monitored to identify problematic patterns and provide support where needed.
• Legal Obligations: Data may be disclosed where required to comply with government or court orders.

We do not use your data beyond the purposes stated above. You will be informed before your data is used for any new purpose, and your consent will be obtained where required.

4. Data Sharing & Disclosure

Mosbet does not sell your personal information. However, data may be shared with third parties in certain specific circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to process deposits and withdrawals.
• KYC Verification Services: Minimum necessary information may be shared with an approved third-party KYC provider to complete identity verification.
• Technology Partners: Limited data is shared with cloud hosting providers, security analytics services, and game providers to operate the platform.
• Legal Authorities: Data may be disclosed in response to a valid court order, government directive, or regulatory authority request.
• Business Transfers: In the event of a change in mosbet's ownership or a merger, data may be transferred to the new owner, though this Policy will remain in effect.

5. Cookie Policy

Mosbet uses several types of cookies to keep its website and app running smoothly and to enhance your experience:

• Essential Cookies: The platform cannot function without these cookies. They cover login sessions and security tokens.
• Functional Cookies: Used to remember your preferred language, theme, and gaming settings.
• Analytical Cookies: Data collected to understand how users interact with the platform is kept fully anonymized.
• Marketing Cookies: Used to show you promotions relevant to your interests. You can opt out of this at any time.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.

6. Data Retention Period

Mosbet does not retain your data longer than necessary. Different retention periods apply depending on the type of information:

• Account Information: For as long as the account is active, and up to 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with international regulations.
• KYC Documents: At least 5 years after account closure.
• Customer Support Records: Up to 3 years after issue resolution.
• Cookie Data: Ranging from 1 day to 2 years depending on the cookie type.

Once the designated retention period ends, your data is securely deleted or fully anonymized.

7. Data Security Measures

Mosbet applies industry-leading security measures to protect your data. Our security framework is as follows:

• TLS/SSL Encryption: All data transfers are encrypted using 256-bit SSL technology.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
• Data Masking: Sensitive information such as card numbers is masked and stored securely in the system.
• Access Controls: Only authorized personnel are permitted to access data on a need-to-know basis.

8. Your Privacy Rights

As a mosbet user, you have the following rights:

• Right to Access: You have the right to know what data we hold about you. Submit a request to our support team and we will provide it within 30 days.
• Right to Rectification: You can request corrections to inaccurate or incomplete information at any time.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You have the right to receive your data in a machine-readable format.
• Right to Object: You may opt out of your data being used for marketing purposes at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 days at the latest.

9. Protection of Minors

Mosbet strictly does not collect or process data from minors (under 18). Our platform is for adults only.

Age is verified during registration. Any account created using a false age will be immediately closed and all associated data will be deleted.

If you become aware that a minor is using our platform without authorisation, please notify our support team immediately.

10. Changes to Privacy Policy

Mosbet may update this Privacy Policy at any time in response to applicable laws, business changes, or service improvements.

For significant changes, you will be notified via your registered email or through a notification when you log in to the platform. The effective date of the updated policy will always be shown at the top of this page.

Continued use of mosbet after any changes will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you may request to close your account.

11. Contact Us

Contact us for any questions, complaints, or requests to exercise your rights regarding this Privacy Policy. Our dedicated privacy team will handle your matter with care.

We typically respond within 24–48 hours. Urgent privacy-related requests will be handled as quickly as possible.

We may verify your identity to confirm requests you submit. This is done solely to keep your data secure.